Refund policy

Return Policy

 

Thank you for shopping with us! At shop.mudfm.net, we strive to offer high-quality custom-printed products. As all of our items are made-to-order and personalized, we regret to inform you that we are unable to accept returns or offer refunds for the products.

Defective or Damaged Products: If the item you received is defective or damaged, please contact our customer support team immediately within 10 days of receiving your order. To expedite the process, kindly include a clear photo showcasing the issue along with your message. We will investigate the matter promptly and offer a suitable resolution.

Cancellation and Modification: Once an order is placed on our website, it immediately enters the production process. Therefore, cancellations or modifications can only be made within an hour of placing your order. Please contact our customer support team as soon as possible if you need to cancel or modify your order. We cannot guarantee that changes can be made after the specified timeframe.

Please note that we reserve the right to refuse any request for a return, refund, or exchange that does not meet the specified conditions above. If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team at cups@mudfm.net .